NiceLabel Cloud API DNS Update
Verifying
Migration of NiceLabel Cloud API (labelcloudapi.onnicelabel.com) frontend is complete. We are currently verifying the changes and monitoring for any issues.
Posted Feb 29, 2024 - 15:29 UTC
In progress
NiceLabel Cloud API (labelcloudapi.onnicelabel.com) will now begin cutover to new frontend at approximately 15:15 UTC.
CNAME record changes from:
lmscloud.trafficmanager.net
To:
lmscloud-api-production-b3gvbmajdqedhdge.a03.azurefd.net
No action is required. No downtime is expected, but some requests may face slight increase in latency during the update. There is no change to how you interact with NiceLabel Cloud API or utilize current services.
Posted Feb 29, 2024 - 15:00 UTC
Scheduled
NiceLabel Cloud API (labelcloudapi.onnicelabel.com) is being updated to a new global frontend. No action is required. No downtime is expected, but some requests may face slight increase in latency during the update. There is no change to how you interact with NiceLabel Cloud API or utilize current services.
What is changing:
- Current global load balancer Azure Traffic Manager is migrated to Azure Front Door
- API requests will now resolve to nearest edge location instead of directly to regional backend
- API requests are now routed to backend based on lowest latency, not necessarily geographic proximity
- Invalid API requests (such as incorrect URL) are no longer routed to backend, only valid APIs and paths will be forwarded. 400 error code will now be provided from frontend regarding "unavailable service".
DNS TTL is 20 minutes, but Traffic Manager will remain available to accommodate caching and avoid any downtime. Our team will monitor traffic during the migration and provide subsequent updates.
Kindly contact Support if you have any questions or concerns:
https://www.loftware.com/customer-center/technical-support/submit-a-support-ticket/nicelabel-support
Posted Feb 26, 2024 - 18:11 UTC
This scheduled maintenance affected: North Europe (SignIn Site, Dashboard, Document Storage, Print, Cloud Trigger, Cloud Print, Labeling Databases), West US (SignIn Site, Dashboard, Document Storage, Print, Cloud Trigger, Cloud Print, Labeling Databases), Southeast Asia (SignIn Site, Dashboard, Document Storage, Print, Cloud Trigger, Cloud Print, Labeling Databases), West Europe (SignIn Site, Dashboard, Document Storage, Print, Cloud Trigger, Cloud Print, Labeling Databases), and South Central US (SignIn Site, Dashboard, Document Storage, Print, Cloud Trigger, Cloud Print, Labeling Databases).