Update - We are continuing to monitor for any further issues.
Jul 23, 2026 - 19:04 UTC
Jul 23, 2026 - 19:04 UTC
Update - Microsoft has identified and rolled back a change that was strongly correlated with the onset of impact. They report that telemetry across services is showing signs of recovery.
On our side, we are confirming that traffic is flowing normally and all Loftware Cloud services in the West US region are responding correctly. Customers should be seeing restored access at this time.
We are keeping this incident open and continuing to monitor until Microsoft formally confirms full resolution. We will post a final update once the issue is officially closed.
Jul 23, 2026 - 18:51 UTC
On our side, we are confirming that traffic is flowing normally and all Loftware Cloud services in the West US region are responding correctly. Customers should be seeing restored access at this time.
We are keeping this incident open and continuing to monitor until Microsoft formally confirms full resolution. We will post a final update once the issue is officially closed.
Jul 23, 2026 - 18:51 UTC
Update - We are continuing to monitor the active infrastructure issue affecting Loftware Cloud environments hosted in the Azure West US region. Customers may still be experiencing intermittent connectivity failures, increased latency, or difficulty accessing their Loftware Cloud instance.
Root Cause: Microsoft has confirmed networking and traffic-routing anomalies associated with the West US region beginning at approximately 14:44 UTC on 23 July 2026.
Impact: Loftware Cloud customers with environments in the West US region may be unable to load their instance or authenticate. Both production and non-production environments may be affected.
Current Status: Microsoft has indicated they may have identified the likely cause of the issue and are actively deploying mitigation actions. We have not yet observed recovery on our side and continue to monitor closely. We will provide further updates as the situation develops.
Jul 23, 2026 - 18:25 UTC
Root Cause: Microsoft has confirmed networking and traffic-routing anomalies associated with the West US region beginning at approximately 14:44 UTC on 23 July 2026.
Impact: Loftware Cloud customers with environments in the West US region may be unable to load their instance or authenticate. Both production and non-production environments may be affected.
Current Status: Microsoft has indicated they may have identified the likely cause of the issue and are actively deploying mitigation actions. We have not yet observed recovery on our side and continue to monitor closely. We will provide further updates as the situation develops.
Jul 23, 2026 - 18:25 UTC
Update - We are continuing to monitor the active infrastructure issue affecting Loftware Cloud environments hosted in the Azure West US region. Customers may still be experiencing intermittent connectivity failures, increased latency, or difficulty accessing their Loftware Cloud instance.
Root Cause: Microsoft has confirmed networking and traffic-routing anomalies associated with the West US region beginning at approximately 14:44 UTC on 23 July 2026. Traffic traversing affected West US network infrastructure may experience downstream impact.
Impact: Loftware Cloud customers with environments in the West US region may be unable to load their instance or authenticate. Both production and non-production environments may be affected.
Current Status: Microsoft has redirected portions of traffic away from affected network paths and tested mitigation actions; however, these have not yet produced broad improvement. Engineering teams continue investigating and evaluating additional mitigation options. No estimated time for resolution has been provided.
We are monitoring the situation closely and will provide updates as they become available. Customers may wish to review their business continuity and disaster recovery plans and take actions appropriate for their environment.
Jul 23, 2026 - 17:43 UTC
Root Cause: Microsoft has confirmed networking and traffic-routing anomalies associated with the West US region beginning at approximately 14:44 UTC on 23 July 2026. Traffic traversing affected West US network infrastructure may experience downstream impact.
Impact: Loftware Cloud customers with environments in the West US region may be unable to load their instance or authenticate. Both production and non-production environments may be affected.
Current Status: Microsoft has redirected portions of traffic away from affected network paths and tested mitigation actions; however, these have not yet produced broad improvement. Engineering teams continue investigating and evaluating additional mitigation options. No estimated time for resolution has been provided.
We are monitoring the situation closely and will provide updates as they become available. Customers may wish to review their business continuity and disaster recovery plans and take actions appropriate for their environment.
Jul 23, 2026 - 17:43 UTC
Update - We are currently investigating an issue affecting Loftware Cloud environments hosted in the Azure West US region. Customers may be experiencing intermittent connectivity failures, increased latency, or inability to access their Loftware Cloud instance.
Root Cause: This is an active infrastructure issue on Microsoft Azure's side affecting networking in the West US region. Early indications point to a network traffic flow problem through impacted Azure infrastructure.
Impact: Loftware Cloud customers with environments in the West US region may be unable to load their instance or authenticate. Both production and non-production environments may be affected.
Current Status: Microsoft is actively investigating and exploring mitigation options on affected network devices. We are monitoring the situation closely and will provide updates as they become available.
Jul 23, 2026 - 16:43 UTC
Root Cause: This is an active infrastructure issue on Microsoft Azure's side affecting networking in the West US region. Early indications point to a network traffic flow problem through impacted Azure infrastructure.
Impact: Loftware Cloud customers with environments in the West US region may be unable to load their instance or authenticate. Both production and non-production environments may be affected.
Current Status: Microsoft is actively investigating and exploring mitigation options on affected network devices. We are monitoring the situation closely and will provide updates as they become available.
Jul 23, 2026 - 16:43 UTC
Update - We are continuing to monitor for any further issues.
Jul 23, 2026 - 16:04 UTC
Jul 23, 2026 - 16:04 UTC
Monitoring - Message from Microsoft:
Active – Connectivity Issues Affecting Azure Services in West US
We are investigating an issue affecting connectivity to Azure services for a subset of customers in the West US region. Impacted customers may experience intermittent issues when accessing Azure services.We will provide more information as it becomes available.
Jul 23, 2026 - 16:01 UTC
Active – Connectivity Issues Affecting Azure Services in West US
We are investigating an issue affecting connectivity to Azure services for a subset of customers in the West US region. Impacted customers may experience intermittent issues when accessing Azure services.We will provide more information as it becomes available.
Jul 23, 2026 - 16:01 UTC
About This Site
Welcome to Loftware Cloud status page. Here you’ll find real-time updates and update history for Loftware Cloud system performance, system maintenance, and service interruptions.
If you're experiencing Loftware Cloud service interruptions not listed here, please contact us:
https://www.loftware.com/customer-center/technical-support
North Europe
Operational
SignIn Site
Operational
Dashboard
Operational
Document Storage
Operational
Print
Operational
Cloud Trigger
Operational
Cloud Print
Operational
Labeling Databases
Operational
Cloud Automation
Operational
West US
Operational
SignIn Site
Operational
Dashboard
Operational
Document Storage
Operational
Print
Operational
Cloud Trigger
Operational
Cloud Print
Operational
Labeling Databases
Operational
Cloud Automation
Operational
Southeast Asia
Operational
SignIn Site
Operational
Dashboard
Operational
Document Storage
Operational
Print
Operational
Cloud Trigger
Operational
Cloud Print
Operational
Labeling Databases
Operational
Cloud Automation
Operational
West Europe
Operational
SignIn Site
Operational
Dashboard
Operational
Document Storage
Operational
Print
Operational
Cloud Trigger
Operational
Cloud Print
Operational
Labeling Databases
Operational
Cloud Automation
Operational
South Central US
Operational
SignIn Site
Operational
Dashboard
Operational
Document Storage
Operational
Print
Operational
Cloud Trigger
Operational
Cloud Print
Operational
Labeling Databases
Operational
Cloud Automation
Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.
Scheduled Maintenance
Scheduled Maintenance – AP Production Environments (Loftware Cloud Designer Only) Jul 29, 2026 17:00-19:00 UTC
We will be performing maintenance on our AP production systems on Wednesday 29th July 2026 starting at 17:00 UTC (01:00 Thurs. SGT) for Loftware Cloud Designer edition only.
During this window, AP production services may experience brief interruptions or downtime. We recommend scheduling any critical operations outside of this maintenance window. If you have any questions or concerns, please contact your account representative
Posted on Jul 23, 2026 - 15:14 UTC
During this window, AP production services may experience brief interruptions or downtime. We recommend scheduling any critical operations outside of this maintenance window. If you have any questions or concerns, please contact your account representative
Posted on Jul 23, 2026 - 15:14 UTC
Scheduled Maintenance – EU Production Environments (Loftware Cloud Designer Only) Jul 29, 2026 18:00-20:00 UTC
We will be performing maintenance on our EU production systems on Wednesday 29th July 2026 starting at 18:00 UTC (20:00 CEST) for Loftware Cloud Designer editions only.
During this window, EU production services may experience brief interruptions or downtime. We recommend scheduling any critical operations outside of this maintenance window. If you have any questions or concerns, please contact your account representative
Posted on Jul 23, 2026 - 15:15 UTC
During this window, EU production services may experience brief interruptions or downtime. We recommend scheduling any critical operations outside of this maintenance window. If you have any questions or concerns, please contact your account representative
Posted on Jul 23, 2026 - 15:15 UTC
Scheduled Maintenance – US Production Environments (Loftware Cloud Designer Only) Jul 29, 2026 19:00-21:00 UTC
We will be performing maintenance on our EU production systems on Wednesday 29th July 2026 starting at 19:00 UTC (15:00 EDT) for Loftware Cloud Designer editions only.
During this window, US production services may experience brief interruptions or downtime. We recommend scheduling any critical operations outside of this maintenance window. If you have any questions or concerns, please contact your account representative
Posted on Jul 23, 2026 - 15:16 UTC
During this window, US production services may experience brief interruptions or downtime. We recommend scheduling any critical operations outside of this maintenance window. If you have any questions or concerns, please contact your account representative
Posted on Jul 23, 2026 - 15:16 UTC