tag:status.onnicelabel.com,2005:/historyLoftware Cloud Status - Incident History2024-03-28T17:53:19ZLoftware Cloudtag:status.onnicelabel.com,2005:Incident/203898502024-03-28T17:23:08Z2024-03-28T17:26:16ZLoftware Cloud Designer WestEurope Login Failures<p><small>Mar <var data-var='date'>28</var>, <var data-var='time'>17:23</var> UTC</small><br><strong>Resolved</strong> - Our team will implement a fix to resolve a bug in the provisioning system which caused the DNS misconfiguration. All impacted customers should not be resolved.</p><p><small>Mar <var data-var='date'>28</var>, <var data-var='time'>17:21</var> UTC</small><br><strong>Monitoring</strong> - Following DNS update, we observe that login issues are resolved.</p><p><small>Mar <var data-var='date'>28</var>, <var data-var='time'>11:00</var> UTC</small><br><strong>Identified</strong> - Our team has identified a misconfiguration in DNS related to one group of Cloud Designer customers in West Europe.<br /><br />A fix is being implemented to correct this issue.</p><p><small>Mar <var data-var='date'>27</var>, <var data-var='time'>06:00</var> UTC</small><br><strong>Investigating</strong> - Our team has been notified that several customers on one Loftware Cloud Designer West Europe instance "designer-b3cc" are not authorized to login.</p>tag:status.onnicelabel.com,2005:Incident/203901152024-03-26T09:00:00Z2024-03-28T17:48:26ZLoftware Cloud Essentials Web Printing Exceptions<p><small>Mar <var data-var='date'>26</var>, <var data-var='time'>09:00</var> UTC</small><br><strong>Resolved</strong> - During March26 upgrade of Loftware Cloud Essentials to 24.2 release, Web Client users may have encountered error below (or similar):<br />"The server was unable to process the request due to an internal error"<br /><br />The error occurred due to a change in 24.2, which temporarily broke backwards-compatibility of backend databases during the upgrade period. After the upgrade was completed, Web Printing was fully operational. <br /><br />A fix has been implemented for future upgrades to avoid such issue.</p>tag:status.onnicelabel.com,2005:Incident/201592202024-03-06T18:47:05Z2024-03-06T18:47:05ZRendering API Backend Update<p><small>Mar <var data-var='date'> 6</var>, <var data-var='time'>18:47</var> UTC</small><br><strong>Completed</strong> - The scheduled maintenance has been completed.</p><p><small>Mar <var data-var='date'> 6</var>, <var data-var='time'>18:37</var> UTC</small><br><strong>Verifying</strong> - Verification is currently underway for the maintenance items.</p><p><small>Mar <var data-var='date'> 6</var>, <var data-var='time'>15:23</var> UTC</small><br><strong>In progress</strong> - Scheduled maintenance is currently in progress. We will provide updates as necessary.</p><p><small>Mar <var data-var='date'> 6</var>, <var data-var='time'>13:21</var> UTC</small><br><strong>Update</strong> - We will be undergoing scheduled maintenance during this time:<br />15:00UTC</p><p><small>Mar <var data-var='date'> 4</var>, <var data-var='time'>13:00</var> UTC</small><br><strong>Scheduled</strong> - Backend services of NiceLabel Cloud Rendering API will be upgraded to latest version.<br /><br />No action is required. No downtime is expected, but some requests may face slight increase in latency during upgrades.<br /><br />Kindly contact Support if you have any questions or concerns:<br />https://www.loftware.com/customer-center/technical-support/submit-a-support-ticket/nicelabel-support</p>tag:status.onnicelabel.com,2005:Incident/200809472024-02-29T15:54:41Z2024-02-29T15:54:41ZNiceLabel Cloud API DNS Update<p><small>Feb <var data-var='date'>29</var>, <var data-var='time'>15:54</var> UTC</small><br><strong>Completed</strong> - The maintenance for NiceLabel Cloud API (labelcloudapi.onnicelabel.com) has been completed. All traffic is being delivered without major disruptions or issues, but our team will continue to monitor.<br /><br />Kindly contact Support if you have any questions or concerns:<br />https://www.loftware.com/customer-center/technical-support/submit-a-support-ticket/nicelabel-support</p><p><small>Feb <var data-var='date'>29</var>, <var data-var='time'>15:29</var> UTC</small><br><strong>Verifying</strong> - Migration of NiceLabel Cloud API (labelcloudapi.onnicelabel.com) frontend is complete. We are currently verifying the changes and monitoring for any issues.</p><p><small>Feb <var data-var='date'>29</var>, <var data-var='time'>15:00</var> UTC</small><br><strong>In progress</strong> - NiceLabel Cloud API (labelcloudapi.onnicelabel.com) will now begin cutover to new frontend at approximately 15:15 UTC. <br /><br />CNAME record changes from:<br />lmscloud.trafficmanager.net<br /><br />To:<br />lmscloud-api-production-b3gvbmajdqedhdge.a03.azurefd.net<br /><br />No action is required. No downtime is expected, but some requests may face slight increase in latency during the update. There is no change to how you interact with NiceLabel Cloud API or utilize current services.</p><p><small>Feb <var data-var='date'>26</var>, <var data-var='time'>18:11</var> UTC</small><br><strong>Scheduled</strong> - NiceLabel Cloud API (labelcloudapi.onnicelabel.com) is being updated to a new global frontend. No action is required. No downtime is expected, but some requests may face slight increase in latency during the update. There is no change to how you interact with NiceLabel Cloud API or utilize current services.<br /><br />What is changing:<br /> - Current global load balancer Azure Traffic Manager is migrated to Azure Front Door<br /> - API requests will now resolve to nearest edge location instead of directly to regional backend<br /> - API requests are now routed to backend based on lowest latency, not necessarily geographic proximity<br /> - Invalid API requests (such as incorrect URL) are no longer routed to backend, only valid APIs and paths will be forwarded. 400 error code will now be provided from frontend regarding "unavailable service". <br /><br />DNS TTL is 20 minutes, but Traffic Manager will remain available to accommodate caching and avoid any downtime. Our team will monitor traffic during the migration and provide subsequent updates. <br /><br />Kindly contact Support if you have any questions or concerns:<br />https://www.loftware.com/customer-center/technical-support/submit-a-support-ticket/nicelabel-support</p>tag:status.onnicelabel.com,2005:Incident/200795732024-02-27T20:04:08Z2024-02-27T20:04:08ZRendering API Backend Update<p><small>Feb <var data-var='date'>27</var>, <var data-var='time'>20:04</var> UTC</small><br><strong>Completed</strong> - The scheduled maintenance has been completed.</p><p><small>Feb <var data-var='date'>27</var>, <var data-var='time'>19:37</var> UTC</small><br><strong>Verifying</strong> - Verification is currently underway for the maintenance items.</p><p><small>Feb <var data-var='date'>27</var>, <var data-var='time'>16:38</var> UTC</small><br><strong>In progress</strong> - Scheduled maintenance is currently in progress. We will provide updates as necessary.</p><p><small>Feb <var data-var='date'>26</var>, <var data-var='time'>15:18</var> UTC</small><br><strong>Scheduled</strong> - Backend services of NiceLabel Cloud Rendering API will be upgraded to latest version.<br /><br />No action is required. No downtime is expected, but some requests may face slight increase in latency during upgrades.<br /><br />Kindly contact Support if you have any questions or concerns:<br />https://www.loftware.com/customer-center/technical-support/submit-a-support-ticket/nicelabel-support</p>tag:status.onnicelabel.com,2005:Incident/199922192024-02-20T22:16:48Z2024-02-20T22:16:48ZNiceLabel Cloud API Upgrades<p><small>Feb <var data-var='date'>20</var>, <var data-var='time'>22:16</var> UTC</small><br><strong>Completed</strong> - The scheduled maintenance has been completed.</p><p><small>Feb <var data-var='date'>20</var>, <var data-var='time'>21:23</var> UTC</small><br><strong>Verifying</strong> - Verification is currently underway for the maintenance items.</p><p><small>Feb <var data-var='date'>20</var>, <var data-var='time'>17:20</var> UTC</small><br><strong>In progress</strong> - Scheduled maintenance is currently in progress. We will provide updates as necessary.</p><p><small>Feb <var data-var='date'>15</var>, <var data-var='time'>14:36</var> UTC</small><br><strong>Scheduled</strong> - NiceLabel Cloud APIs are receiving updates to the latest version.<br /><br />No action is required. No downtime is expected, but some requests may face slight increase in latency during upgrades.<br /><br />Kindly contact Support if you have any questions or concerns:<br />https://www.loftware.com/customer-center/technical-support/submit-a-support-ticket/nicelabel-support</p>tag:status.onnicelabel.com,2005:Incident/193807602023-12-13T15:00:02Z2023-12-13T17:00:24ZDocument API V1 Update<p><small>Dec <var data-var='date'>13</var>, <var data-var='time'>15:00</var> UTC</small><br><strong>Completed</strong> - The scheduled maintenance has been completed.</p><p><small>Dec <var data-var='date'>13</var>, <var data-var='time'>14:14</var> UTC</small><br><strong>Verifying</strong> - Verification is currently underway for the maintenance items.</p><p><small>Dec <var data-var='date'>13</var>, <var data-var='time'>13:01</var> UTC</small><br><strong>In progress</strong> - Scheduled maintenance is currently in progress. We will provide updates as necessary.</p><p><small>Dec <var data-var='date'> 8</var>, <var data-var='time'>21:38</var> UTC</small><br><strong>Scheduled</strong> - NiceLabel Cloud Document API V1 is receiving minor update with no impact to functionality or performance.<br /><br />No action is required. No downtime is expected, but some requests may face slight increase in latency during upgrades.<br /><br />Kindly contact Support if you have any questions or concerns:<br />https://www.loftware.com/customer-center/technical-support/submit-a-support-ticket/nicelabel-support</p>tag:status.onnicelabel.com,2005:Incident/191508682023-11-21T20:53:23Z2023-11-21T20:53:23ZNiceLabel Cloud WestUS Dep152 Migration<p><small>Nov <var data-var='date'>21</var>, <var data-var='time'>20:53</var> UTC</small><br><strong>Completed</strong> - The scheduled maintenance has been completed.</p><p><small>Nov <var data-var='date'>21</var>, <var data-var='time'>20:32</var> UTC</small><br><strong>Verifying</strong> - Verification is currently underway for the maintenance items.</p><p><small>Nov <var data-var='date'>21</var>, <var data-var='time'>18:00</var> UTC</small><br><strong>In progress</strong> - Scheduled maintenance is currently in progress. We will provide updates as necessary.</p><p><small>Nov <var data-var='date'>17</var>, <var data-var='time'>14:01</var> UTC</small><br><strong>Scheduled</strong> - A subset of accounts in WestUS deployment dep152 will be migrated to dep170 to improve regional distribution. There is no change to version or functionality.<br /><br />You may verify your Deployment Region and Deployment Id simply using command below:<br />nslookup [account].onnicelabel.com<br /><br />No action is required. No downtime is expected.<br /><br />Kindly contact Support if you have any questions or concerns:<br />https://www.loftware.com/customer-center/technical-support/submit-a-support-ticket/nicelabel-support</p>tag:status.onnicelabel.com,2005:Incident/189275752023-10-27T21:59:00Z2023-10-27T21:59:00ZNiceLabel Cloud NorthEurope Dep158 Migration<p><small>Oct <var data-var='date'>27</var>, <var data-var='time'>21:59</var> UTC</small><br><strong>Completed</strong> - The scheduled maintenance has been completed.</p><p><small>Oct <var data-var='date'>27</var>, <var data-var='time'>20:59</var> UTC</small><br><strong>Verifying</strong> - Verification is currently underway for the maintenance items.</p><p><small>Oct <var data-var='date'>27</var>, <var data-var='time'>19:00</var> UTC</small><br><strong>In progress</strong> - Scheduled maintenance is currently in progress. We will provide updates as necessary.</p><p><small>Oct <var data-var='date'>25</var>, <var data-var='time'>20:55</var> UTC</small><br><strong>Scheduled</strong> - A subset of accounts in NorthEurope deployment dep158 will be migrated to dep169 to improve regional distribution. There is no change to version or functionality.<br /><br />You may verify your Deployment Region and Deployment Id simply using command below:<br />nslookup [account].onnicelabel.com<br /><br />No action is required. No downtime is expected.<br /><br />Kindly contact Support if you have any questions or concerns:<br />https://www.loftware.com/customer-center/technical-support/submit-a-support-ticket/nicelabel-support</p>tag:status.onnicelabel.com,2005:Incident/189275132023-10-27T16:01:46Z2023-10-27T16:01:46ZCustom Provider Sign-in Sites Updated<p><small>Oct <var data-var='date'>27</var>, <var data-var='time'>16:01</var> UTC</small><br><strong>Completed</strong> - The scheduled maintenance has been completed.</p><p><small>Oct <var data-var='date'>27</var>, <var data-var='time'>15:26</var> UTC</small><br><strong>Verifying</strong> - Verification is currently underway for the maintenance items.</p><p><small>Oct <var data-var='date'>27</var>, <var data-var='time'>15:01</var> UTC</small><br><strong>In progress</strong> - Scheduled maintenance is currently in progress. We will provide updates as necessary.</p><p><small>Oct <var data-var='date'>25</var>, <var data-var='time'>20:46</var> UTC</small><br><strong>Scheduled</strong> - Accounts utilizing custom identity provider sign-in sites (e.g. logincp1.onnicelabel.com) will be migrated to latest version, now using new URL (e.g. logincp2.onnicelabel.com).<br /><br />No action is required. No downtime is expected.<br /><br />OIDC applications should always define below redirect URIs:<br />https://logincp1.onnicelabel.com/[account]<br />https://logincp2.onnicelabel.com/[account]<br />https://logincp3.onnicelabel.com/[account]<br />https://logincp4.onnicelabel.com/[account]<br />https://logincp5.onnicelabel.com/[account]<br />https://logincp6.onnicelabel.com/[account]<br /><br />Kindly contact Support if you have any questions or concerns:<br />https://www.loftware.com/customer-center/technical-support/submit-a-support-ticket/nicelabel-support</p>tag:status.onnicelabel.com,2005:Incident/189042592023-10-26T21:02:47Z2023-10-26T21:02:47ZRendering API Backend Update<p><small>Oct <var data-var='date'>26</var>, <var data-var='time'>21:02</var> UTC</small><br><strong>Completed</strong> - The scheduled maintenance has been completed.</p><p><small>Oct <var data-var='date'>26</var>, <var data-var='time'>20:12</var> UTC</small><br><strong>Verifying</strong> - Verification is currently underway for the maintenance items.</p><p><small>Oct <var data-var='date'>26</var>, <var data-var='time'>10:00</var> UTC</small><br><strong>In progress</strong> - Scheduled maintenance is currently in progress. We will provide updates as necessary.</p><p><small>Oct <var data-var='date'>23</var>, <var data-var='time'>21:16</var> UTC</small><br><strong>Scheduled</strong> - Backend services of NiceLabel Cloud Rendering API will be upgraded to latest version, which includes multiple improvements to service reliability and performance.<br /><br />No action is required. No downtime is expected, but some preview/print requests may face slight increase in latency during upgrades.<br /><br />Kindly contact Support if you have any questions or concerns:<br />https://www.loftware.com/customer-center/technical-support/submit-a-support-ticket/nicelabel-support</p>tag:status.onnicelabel.com,2005:Incident/187655842023-10-11T07:00:00Z2023-10-12T13:52:04ZNorthEurope Deployment Partial Outage<p><small>Oct <var data-var='date'>11</var>, <var data-var='time'>07:00</var> UTC</small><br><strong>Resolved</strong> - One customer deployment (Dep158) in NorthEurope region faced partial outage from approximately 2023-10-10 18:00 UTC until 19:00 UTC and 2023-10-11 04:15 UTC until 07:00 UTC. <br /><br />You may verify your Deployment Region and Deployment Id simply from command-line:<br />nslookup [instance].onnicelabel.com<br /><br />Requests to Dashboard, Web Printing, and WebDAV may have encountered timeout errors or 503 (service unavailable) errors during this period due to extraordinary amount of CPU pressure on backend instances. Our team is currently investigating this issue to determine root cause and prevent future incidents. <br /><br />If you have any additional concerns, please contact NiceLabel Technical Support:<br />https://www.loftware.com/customer-center/technical-support/submit-a-support-ticket/nicelabel-support</p>tag:status.onnicelabel.com,2005:Incident/185118322023-09-21T15:00:09Z2023-09-21T15:00:09ZRendering API Maintenance<p><small>Sep <var data-var='date'>21</var>, <var data-var='time'>15:00</var> UTC</small><br><strong>Completed</strong> - The scheduled maintenance has been completed.</p><p><small>Sep <var data-var='date'>21</var>, <var data-var='time'>14:02</var> UTC</small><br><strong>Verifying</strong> - Verification is currently underway for the maintenance items.</p><p><small>Sep <var data-var='date'>21</var>, <var data-var='time'>14:00</var> UTC</small><br><strong>Update</strong> - Scheduled maintenance is still in progress. We will provide updates as necessary.</p><p><small>Sep <var data-var='date'>21</var>, <var data-var='time'>13:01</var> UTC</small><br><strong>In progress</strong> - Scheduled maintenance is currently in progress. We will provide updates as necessary.</p><p><small>Sep <var data-var='date'>15</var>, <var data-var='time'>15:02</var> UTC</small><br><strong>Scheduled</strong> - All NiceLabel Cloud 10.3 instances will be updated to use latest Rendering API release. Legacy rendering engine will be retired. No changes are required and no disruptions are expected during the maintenance.<br /><br />Please note: Most instances have already been updated to latest Rendering API in previous upgrades - only small percentage of additional accounts are impacted by legacy rendering retirement.<br /><br />Kindly contact Support if you have any questions or concerns:<br />https://www.loftware.com/customer-center/technical-support/submit-a-support-ticket/nicelabel-support</p>tag:status.onnicelabel.com,2005:Incident/182119072023-08-17T14:00:27Z2023-08-21T16:32:31ZNiceLabel Cloud Compliance Dashboard Inaccessible<p><small>Aug <var data-var='date'>17</var>, <var data-var='time'>14:00</var> UTC</small><br><strong>Resolved</strong> - This incident has been resolved.</p><p><small>Aug <var data-var='date'>17</var>, <var data-var='time'>12:30</var> UTC</small><br><strong>Monitoring</strong> - A fix has been implemented and we are monitoring the results.</p><p><small>Aug <var data-var='date'>17</var>, <var data-var='time'>11:30</var> UTC</small><br><strong>Identified</strong> - NiceLabel Cloud Dashboard was temporarily not accessible after the upgrade from 10.1 to 10.3 for a subset of Compliance edition instances. Users accessing the web application would receive the message: “Unexpected Error Occurred – Unexpected server error. Request not fulfilled!”<br /><br />NiceLabel Cloud Print Proxy endpoint was undefined after upgrading from 10.1 to 10.3 due to a backend configuration issue. Impacted customers were updated with correct NiceLabel Cloud Print Proxy endpoint via automated provisioning system</p><p><small>Aug <var data-var='date'>17</var>, <var data-var='time'>07:30</var> UTC</small><br><strong>Investigating</strong> - We are currently investigating this issue.</p>tag:status.onnicelabel.com,2005:Incident/181627932023-08-16T22:04:28Z2023-08-16T22:04:28ZNiceLabel Cloud Compliance 10.3 Production Upgrade<p><small>Aug <var data-var='date'>16</var>, <var data-var='time'>22:04</var> UTC</small><br><strong>Completed</strong> - Upgrade to 10.3 is complete.</p><p><small>Aug <var data-var='date'>16</var>, <var data-var='time'>21:39</var> UTC</small><br><strong>Verifying</strong> - Verification is currently underway for the maintenance items.</p><p><small>Aug <var data-var='date'>16</var>, <var data-var='time'>13:36</var> UTC</small><br><strong>In progress</strong> - Scheduled maintenance is currently in progress. We will provide updates as necessary.</p><p><small>Aug <var data-var='date'>16</var>, <var data-var='time'>13:00</var> UTC</small><br><strong>Scheduled</strong> - Compliance customer upgrades are running and will be completed for all regions by end of business day. It may take up to 8 hours for upgrade to complete and for DNS to update to new 10.3 site.</p>tag:status.onnicelabel.com,2005:Incident/180803402023-08-15T16:24:43Z2023-08-15T16:24:43ZUpdating NiceLabel Cloud API Developer Portal<p><small>Aug <var data-var='date'>15</var>, <var data-var='time'>16:24</var> UTC</small><br><strong>Completed</strong> - The update of NiceLabel Cloud Developer Portal is complete:<br />https://developerportal.onnicelabel.com/</p><p><small>Aug <var data-var='date'>15</var>, <var data-var='time'>16:09</var> UTC</small><br><strong>Verifying</strong> - New Developer Portal is published. DNS record is updated. Verifying changes.</p><p><small>Aug <var data-var='date'>15</var>, <var data-var='time'>14:00</var> UTC</small><br><strong>In progress</strong> - Scheduled maintenance is currently in progress. We will provide updates as necessary.</p><p><small>Aug <var data-var='date'> 8</var>, <var data-var='time'>00:53</var> UTC</small><br><strong>Scheduled</strong> - NiceLabel Cloud Developer Portal is being upgraded to new user interface.<br /><br />Existing integrations and credentials are not impacted. No other changes are necessary.</p>tag:status.onnicelabel.com,2005:Incident/175717842023-06-12T13:00:00Z2023-06-14T18:56:13ZWeb Printing DataService Temporarily Unavailable<p><small>Jun <var data-var='date'>12</var>, <var data-var='time'>13:00</var> UTC</small><br><strong>Resolved</strong> - A single node within one Web Printing deployment of West Europe region encountered an issue which temporarily prevented connection to some databases via Web Client. <br /><br />Error message example:<br />An error occurred while receiving the HTTP response to https://[instance].onnicelabel.com/print/Services/V7DataService.svc<br /><br />We have identified the issue and taking mitigation steps to prevent further disruptions.</p>tag:status.onnicelabel.com,2005:Incident/175717592023-06-08T11:00:00Z2023-06-14T18:55:52ZWeb Printing DataService Temporarily Unavailable<p><small>Jun <var data-var='date'> 8</var>, <var data-var='time'>11:00</var> UTC</small><br><strong>Resolved</strong> - A single node within one Web Printing deployment of West Europe region encountered an issue which temporarily prevented connection to some databases via Web Client. <br /><br />Error message example:<br />An error occurred while receiving the HTTP response to https://[instance].onnicelabel.com/print/Services/V7DataService.svc<br /><br />We have identified the issue and taking mitigation steps to prevent further disruptions.</p>tag:status.onnicelabel.com,2005:Incident/174084752023-05-30T11:00:20Z2023-05-30T11:00:20ZProduction environment configuration updates<p><small>May <var data-var='date'>30</var>, <var data-var='time'>11:00</var> UTC</small><br><strong>Completed</strong> - The scheduled maintenance has been completed.</p><p><small>May <var data-var='date'>30</var>, <var data-var='time'>07:00</var> UTC</small><br><strong>In progress</strong> - Scheduled maintenance is currently in progress. We will provide updates as necessary.</p><p><small>May <var data-var='date'>30</var>, <var data-var='time'>06:48</var> UTC</small><br><strong>Update</strong> - There is scheduled maintenance to production to make configuration adjustments with no downtime or outages expected.</p><p><small>May <var data-var='date'>29</var>, <var data-var='time'>11:08</var> UTC</small><br><strong>Update</strong> - We will be undergoing scheduled maintenance during this time.</p><p><small>May <var data-var='date'>29</var>, <var data-var='time'>11:07</var> UTC</small><br><strong>Scheduled</strong> - There is scheduled maintenance to production to make configuration adjustments with no downtime or outages expected.</p>tag:status.onnicelabel.com,2005:Incident/172823162023-05-18T13:00:09Z2023-05-18T18:41:15ZNiceLabel Cloud 10.3 Sandbox Errors<p><small>May <var data-var='date'>18</var>, <var data-var='time'>13:00</var> UTC</small><br><strong>Resolved</strong> - This incident has been resolved. All NiceLabel Cloud 10.3 Sandbox environments are fully operational.</p><p><small>May <var data-var='date'>18</var>, <var data-var='time'>11:00</var> UTC</small><br><strong>Monitoring</strong> - A fix has been deployed and we are currently monitoring for any further issues.</p><p><small>May <var data-var='date'>18</var>, <var data-var='time'>07:00</var> UTC</small><br><strong>Identified</strong> - Our team has identified the issue which caused 10.3 Sandbox instances to provide Server 500 Error for some operations. We are rolling out a fix for all impacted accounts.</p><p><small>May <var data-var='date'>17</var>, <var data-var='time'>13:00</var> UTC</small><br><strong>Investigating</strong> - Our team has received several reports of "Server Error Code 500" messages following the upgrade of some NiceLabel Cloud Sandbox accounts. Client applications may fail to login/renew session tokens or provide error message "You are not authorized to run this program".<br /><br />Control Center interface may also provide "Unexpected Error" message during certain actions, such as inviting new users or downloading client applications.<br /><br />We are currently investigating the issue and working on a fix as soon as possible.</p>tag:status.onnicelabel.com,2005:Incident/172191782023-05-12T14:34:08Z2023-05-12T14:34:08ZUpdating Minimum TLS Version to 1.2<p><small>May <var data-var='date'>12</var>, <var data-var='time'>14:34</var> UTC</small><br><strong>Completed</strong> - The scheduled maintenance has been completed.</p><p><small>May <var data-var='date'>12</var>, <var data-var='time'>13:26</var> UTC</small><br><strong>Verifying</strong> - Verification is currently underway for the maintenance items.</p><p><small>May <var data-var='date'>12</var>, <var data-var='time'>13:02</var> UTC</small><br><strong>In progress</strong> - Maintenance is currently in-progress.</p><p><small>May <var data-var='date'>11</var>, <var data-var='time'>14:39</var> UTC</small><br><strong>Scheduled</strong> - In accordance with latest security standards, NiceLabel Cloud backend services will no longer support client connections using TLS 1.0 or TLS 1.1.<br /><br />The minimum version is now TLS 1.2.<br /><br />There will be no downtime but new TLS 1.0 and TLS 1.1 connections will not be accepted.</p>tag:status.onnicelabel.com,2005:Incident/172322852023-05-11T13:45:00Z2023-05-12T21:03:27ZPartial Dashboard Outage<p><small>May <var data-var='date'>11</var>, <var data-var='time'>13:45</var> UTC</small><br><strong>Resolved</strong> - The problematic node was restarted to restore services. Our team will investigate the issue further to prevent future cases</p><p><small>May <var data-var='date'>11</var>, <var data-var='time'>10:30</var> UTC</small><br><strong>Identified</strong> - One node of a regional cluster for NiceLabel Cloud Dashboard deployment was temporarily unresponsive, providing error code:<br />The remote server returned an error: (503) Server Unavailable<br /><br />Requests may take longer than usual while balancing heavier traffic load.</p>tag:status.onnicelabel.com,2005:Incident/172089842023-05-10T07:30:23Z2023-05-10T16:47:40ZPartial Dashboard Outage<p><small>May <var data-var='date'>10</var>, <var data-var='time'>07:30</var> UTC</small><br><strong>Resolved</strong> - The problematic node was restarted to restore services. Our team will investigate the issue further to prevent future cases.</p><p><small>May <var data-var='date'> 9</var>, <var data-var='time'>12:45</var> UTC</small><br><strong>Identified</strong> - One node of a regional cluster for NiceLabel Cloud Dashboard deployment was temporarily unresponsive, providing error code:<br />The remote server returned an error: (503) Server Unavailable<br /><br />Requests may take longer than usual while balancing heavier traffic load.</p>tag:status.onnicelabel.com,2005:Incident/172089542023-05-01T13:30:34Z2023-05-10T16:43:59ZPartial Dashboard Outage<p><small>May <var data-var='date'> 1</var>, <var data-var='time'>13:30</var> UTC</small><br><strong>Resolved</strong> - The problematic node was restarted to restore services. Our team will investigate the issue further to prevent future cases.</p><p><small>Apr <var data-var='date'>28</var>, <var data-var='time'>20:30</var> UTC</small><br><strong>Identified</strong> - One node of a regional cluster for NiceLabel Cloud Dashboard deployment was temporarily unresponsive, providing error code:<br />The remote server returned an error: (503) Server Unavailable<br /><br />Requests may take longer than usual while balancing heavier traffic load.</p>tag:status.onnicelabel.com,2005:Incident/169283522023-04-24T16:00:15Z2023-04-24T16:00:15ZUpdating backend APIs<p><small>Apr <var data-var='date'>24</var>, <var data-var='time'>16:00</var> UTC</small><br><strong>Completed</strong> - The scheduled maintenance has been completed.</p><p><small>Apr <var data-var='date'>24</var>, <var data-var='time'>07:00</var> UTC</small><br><strong>In progress</strong> - Scheduled maintenance is currently in progress. We will provide updates as necessary.</p><p><small>Apr <var data-var='date'>21</var>, <var data-var='time'>08:00</var> UTC</small><br><strong>Scheduled</strong> - We will be updating all backend APIs. There will be no downtime, but some responses might take a little longer.</p>