Loftware Cloud Document API v2 Timeouts in SouthCentralUS

Incident Report for Loftware Cloud

Resolved

From Aug16 16:25 - 16:50 UTC, customers using Document API in SouthCentralUS region may have faced intermittent performance issues and failed requests. This also includes functionality which depends on Document API, such as Documents interface in Control Center and Cloud Print API.

Issues were mitigated automatically but we are investigating the incident further. We observe that all APIs are healthy and providing expected performance again. We apologize for any disruptions.

If you have any additional concerns, please contact Loftware Technical Support:
https://www.loftware.com/customer-center/technical-support/submit-a-support-ticket/nicelabel-support

Posted Aug 16, 2024 - 16:30 UTC