Loftware Cloud API traffic has been redirected back to Azure Front Door. Traffic Manager routing will remain available for local resolver/cache with longer TTL configured. Clients will be cutover to Front Door routing as DNS propagates.
Loftware Cloud Web Designer and Designer API functionality are restored back to normal operation.
Our team will continue monitoring services as traffic is migrated.
Due to the ongoing Azure Front Door outage, we have migrated routing of Loftware Cloud API (labelcloudapi.onnicelabel.com) to Traffic Manager starting at approximately 18:30 UTC. More information can be found on the Azure Status Page: https://azure.status.microsoft/en-us/status
As a result, DNS records for labelcloudapi.onnicelabel.com have been updated to utilize Traffic Manager's DNS-based routing. Request performance profiles may vary, but we have deployed endpoints in our 5 primary regions: - North Europe - West Europe - West US - South Central US - Southeast Asia
We recommend clearing local DNS cache/local resolvers. All Loftware Cloud APIs are fully operational with exception to Loftware Cloud Designer API and the related Web Designer UI. Required features for stateful sessions are not supported with Traffic Manager. We will migrate back to Azure Front Door once the Azure incident is resolved.
Starting at approximately 16:00 UTC, Azure customers began experiencing DNS issues resulting in availability degradation of some services. Customers may experience issues excessing the Azure portal. Expected actions have been taken to address the portal access issues shortly. Azure is actively investigating underlying issue and additional mitigation actions.
Some users are currently experiencing issues connecting to cloud and accessing document storage through the web user interface in the cloud control center. We are currently investigating and monitoring the issues.
This incident affected: North Europe (Document Storage), West US (Document Storage), Southeast Asia (Document Storage), West Europe (Document Storage), and South Central US (Document Storage).